*job title*: customer success specialist*location*: ciudad de méxico (híbrido, 2 días a la semana en oficina)*about the role*:*responsibilities*:- build and maintain strong relationships with customers.- onboard new clients and guide them through product setup and best practices.- proactively identify customer challenges and work to resolve them.- collaborate with cross-functional teams (sales, product, etc.) to ensure client satisfaction.- monitor customer health metrics and provide recommendations for improvement.- manage client inquiries and provide timely resolutions.*qualifications*:- at least 2 years of experience in *customer success* or similar roles.- bilingual (spanish and english, b2 or c1 level).- strong communication, problem-solving, and organizational skills.- experience using crm software and customer support tools.- ability to work effectively both independently and within a team.*what we offer*:- competitive salary and benefits package.- flexible and dynamic work environment (hybrid).- opportunities for career growth and development.tipo de puesto: tiempo completotipo de jornada:- turno de 8 horaslugar de trabajo: empleo presencial