Descripción de la empresa
as one of the world’s largest fashion companies with more than 171,000 employees worldwide, h&m is an exciting and dynamic place to pursue a career within the fashion industry. Our business concept is to offer fashion and quality at the best price in a sustainable way and with our fast expansion we are always looking for new talents. Would you like to be part of our team?
Descripción del empleo
responsible for a wide range of temporary hands-on support and troubleshooting for end users and technical assignments on behalf of product or service teams as well as the service desk. Carry out physical on-site configuration or inspection of a product or service. Provide technical assistance such as troubleshooting on malfunction software, hardware, perform local installations and adjustments as well as hand out office equipment.
*job responsibility including but not limited to*:
- troubleshooting and diagnosing a range of user problems for example pc hardware/software and equipment in meeting rooms
- installing, configuring, and upgrading tech products and equipment
- serves as the link between centrally located support (e.g., service desk) and the local site where tech products/services are installed and used
- configure and hand out office equipment
- keep configuration and asset information up to date
- must maintain a functional knowledge of basic itil and tool administration and reporting (preferably service now)
- serve as the site expert on common office equipment and technology such as printers, pc/laptops, lan, wi-fi, screens and telephones
- create and update documentation about installations
- report to and communicate with the assignee about status.
- ensure that configuration and asset information is correct
- provide feedback to product/service owner about possible improvements.
Requisitos*
- bs degree or 3-5 years of equivalent retail experience in it.
- comptia's a+ preferred
- hdi's soft skills preferred
- microsoft's mcdst certification preferred
- *
advanced level of english*
*competencies*:
- proficient in windows and mac operating systems
- ability to coordinate with vendors and internal staff
- exceptional analytical skills
- active listener and good communicator
- ability to multi-task and handle many different situations/and people parallel
- ability to assess customer support needs
- ability to prioritize with excellent time management skills
- flexibility to work nights and weekends as needed
- required domestic travel up to 20% of time and international travel occasionally
información adicional