Responsible for servicing external and internal customer needs and proactively participating in the operation process.BS in Business Management, International Trade and/or Process Engineer or similar, equivalent years of experience1 year in a similar role is preferred.Responsible under general supervisionRelies on senior colleagues to provide accurate solutions for issues.Key Activities and general responsibilitiesOutbound order receipt / Inbound purchase write-up & ProcessingReceive and process orders/purchase write upFollow up with internal or external customers to clarify orders/purchase write up if needed.Communicate orders internally according to the established process.Assure ownership of operational costs.Validate Quality Assurance approval of vendor/item and certification link.Logistics (Outbound)Responsible for tracking and order distributionFacilitate product releases and pick-ups with 3rd party warehouses as needed.Arrange domestic truck freight with our carrier partners.Prepare appropriate documentation for customers.Verify and track orders and shipments.Ensures that all processes and procedures are completed following established guidelines.Manage relationships with the warehouses.In the case of an inventory discrepancy, logistics team leaders confer with team members and across departments to determine the source of the issue and resolve it.Perform additional duties as assigned.Sales SupportSupport Account Managers / Traders with specific accounts.Hold an understanding of products/commodities to be able to answer most customer/traders' inquiries.Communicate issues/challenges to the Trade team.Support Sr.
Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.Create new customer/supplier relations in systemKnowledge requiredExperience in an Import/Export, Customer Service, and local logistics environment is preferredProficiency in MS Office.Knowledge of Contact Management SystemsDatabase softwareInventory SoftwareOrder processing systems preferredThrives and works well in tied ambiguous situations and deadline pressures wellTime management skillsWillingness to learn.Record-keeping, tracking shipping, and data analysesHigh level of initiative/proactivityExtremely detail-orientedStrong organizational skills and ability to multitaskCustomer service mindsetVery good verbal and written English communication skillsHiring detailsPrestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)After anniversary, 1 day to be WFHIndefinite contract after training period
📌 Import Coordinator
🏢 Innteci Innovations
📍 Guadalajara