Bettingjobs is excited to partner with our client, a leading igaming operator, in their search for a key account manager to join their team in mexico city.
originally founded in 2012, our client has rapidly grown to become a prominent brand in the igaming sector, now employing over 2,500 staff across 16 countries globally.
responsibilities: oversee the customer segment by closely monitoring customer performance and ensuring that rewards, both online and offline, are offered in accordance with business requirements.identify individual customers and take timely actions based on their lifecycle stage (e.g., new key accounts, churning, lapsed, returning, big winners) to stimulate growth and activity within this segment.strategically plan and execute campaigns and bulk actions aimed at enhancing the activity of high-net-worth customers.
ensure campaigns are generated promptly, closely monitor results, and provide comprehensive reports.continuously assess the performance of the assigned customer segment at the market level and act upon emerging trends and insights.handle ad-hoc tasks and projects related to the high-value customers when needed.utilize predictive modelling to identify potential new key customers and onboard them effectively.acquire in-depth knowledge of customers and construct comprehensive profiles (playing behaviours, preferences, dislikes).ensure compliant communications to the key accounts, including health checks, responsible gambling, affordability calls, and other relevant initiatives.collaborate closely with compliance, account services, and customer support teams to create a positive and secure gambling environment.play a vital role in driving business success by representing the voice of key accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.working on shifts and during the weekends on a rotation system. Requirements: prior work experience in a customer-facing environment, with experience in key customer service considered an advantage.native-level proficiency in spanish.fluent english level.commercial acumen, analytical and organizational skills, attention to detail.excellent ms office skills.outstanding written and verbal communication skills.passion for the online gaming industry, either as a customer or through prior work experience in the industry.a sense of responsibility, reliability, and a proven ability to work well within a team.