Position
the boutique manager is responsible for all aspects of the boutique business including: sales generation, store operations and team and client development.
* responsible for achievement of annual boutique sales goals across all product categories.
* manage leadership team to develop sales associates to meet and exceed expectations around client development and individual sales goals.
* ensure that all clients experience outstanding service at all times.
job responsibilities
* conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy.
* oversee the process of staffing and scheduling of associates and ensure compliance with payroll budgets.
* partner with human resources to oversee recruitment and hiring of boutique sales and leadership team.
* organize and coordinate events with corporate office to increase traffic in the boutique and maximize sales.
* develop product knowledge in coordination with merchants and training team.
* ensure and develop the visual merchandising for the boutique to be in line with brand direction and advertising campaigns.
* coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests.
* report on product sell though and client feedback to make recommendations to the merchandising team.
* manage all operational processes in partnership with the operations manager including: shipping & receiving, inventory and aftersales to minimize stock loss and maximize customer service.
* adhere to and oversee compliance of established company policies and standards, such as safekeeping of company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
* review operational reports and records to ensure adherence to company policies and procedures, monitor store profitability, and manage payroll budgets.
* review prêt‐à‐portererwork pertaining to receiving, transfers, mos/damages, returns‐to‐vendor (rtv's), and charge‐backs to corporate office in order to ensure accuracy of inventory.
* ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
* problem sole and develop strategies that support the boutique's service, efficiency, and productivity.
profile
* 5 years of luxury boutique management experience.
* advanced english
* strong understanding of the luxury fashion industry and luxury clientele.
* ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results.
* adjust priorities and manage time wisely in a fast‐paced environment.
* communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
* strong interpersonal, communication, organization and follow‐through skills.
* work a full‐time schedule including nights, weekends, and holidays.
* travel as needed.
* operate all equipment necessary to perform the job.
* ability to understand and apply all company policies and procedures.
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