We're fever, the world's leading tech platform for culture and live entertainment, whose mission is to democratize access to culture and entertainment. With our proprietary cutting‐edge technology and data‐driven approach, we're revolutionizing the way people engage with live entertainment.
every month, our platform inspires over 300 million people in more than 40 countries to discover unforgettable experiences while also empowering event creators with data and technology, helping them scale, innovate, and reach new audiences. We've partnered with major industry leaders such as netflix, f.c. Barcelona, and primavera sound, won international awards, and are backed by several leading global investors.
behind the user‐friendly ios and android apps and web pages that work worldwide is the engineering team. We are in charge of creating, developing, improving, and maintaining all fever services so that more people can have an amazing experience.
about the role
location: mexico
what are we looking for
we're looking for a technical support engineer to be the first point of contact for platform incidents. Your main goal will be to diagnose issues, determine whether they are bugs, failures, or misconfigurations, and escape when necessary. You will work closely with engineering, product, and qa teams to ensure smooth operations. If you enjoy problem‐solving, proactive troubleshooting, and working in a fast‐paced environment, this role is for you.
what would you do at fever on your first month in fever
* learn the platform's features, architecture, and configuration.
* shadow team members to understand incident handling and prioritization.
* take ownership of simple incidents with guidance.
* meet key teams: engineering, product, data and systems to understand collaboration workflows.
after 3 months in fever
* handle most incidents independently, using logs and monitoring tools.
* determine issue causes and streamline escalation for complex cases.
* improve internal documentation and support processes.
* assist users with technical issues.
on your 6th month in fever
* lead incident management and post‐incident reviews.
* train and mentor new tech support members.
* identify trends and propose preventive solutions.
* automate repetitive troubleshooting tasks.
* provide technical guidance to internal teams and customers.
* ensure proactive monitoring and improve issue resolution efficiency.
about you must have skills
* experience in technical support or troubleshooting roles.
* familiarity with monitoring and logging tools (e.g., datadog, grafana, kibana).
* knowledge of apis, services, and client‐server architecture.
* understanding of incident management, triage, and escalation.
* proficiency in english for clear communication.
nice to have
* linux/unix and scripting skills.
* experience with restful apis and json.
* knowledge of aws, docker, kubernetes.
* familiarity with ticketing tools (jira, zendesk) and sql/nosql databases.
we use these technologies, so it would be a plus if you have experience in
* django/flask
* postgresql
* redis
* event streaming platforms such as kafka or rabbitmq
* working on agile methodology
* event communication between services
* handling services with more than 1000 requests per second.
* aws, docker, and kubernetes
benefits & perks
* fever 40 % discount: personal use only.
* free candlelight event: valid for two people.
* wellhub membership: unlimited access to selected gyms, studios, classes, training, and wellness apps; paid by fever up to the silver plan.
* medical insurance: "seguro de gastos médicos mayores" with gnp, fully paid by fever, includes dental and vision.
* life insurance (mapfre): fully paid by fever.
* savings plan (sura): employee contributes 5 % of salary, fever contributes another 5 %.
* english lessons: provided by babelia, 100 % paid by fever.
* aguinaldo: 15 days of salary.
* 20 days of paid vacation per year; accessible after at least six months with fever.
* parental leave: four weeks of mandatory paid paternity leave, 100 % of base salary for male parents.
* birthday afternoon off if it falls on a working day.
thank you for considering joining fever. We cannot wait to learn more about you!
if you want to learn more about us: fever's blog | tech.eu | techcrunch
fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
if you require any accommodation during the selection process, please contact our talent team so we can help you with a welcoming and seamless journey.
for more details on how fever processes your personal data, see the candidate privacy notice.
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