A customer experience solutions provider is seeking a leader to oversee the strategic and operational performance of a call center team in puebla, mexico. The ideal candidate will have at least 1 year of operations management experience at the director level, particularly in telecommunications. Responsibilities include developing team strategies, ensuring quality service, and identifying opportunities for growth. Strong communication and leadership skills, along with an advanced english level (c1) are required. Flexibility in scheduling and on-site work is essential. J-18808-ljbffr