Strategy & consulting - global network - song - service - ccaas business analyst consultant/manager
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strategy & consulting - global network - song - service - ccaas business analyst consultant/manager
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join our global consulting network and expand your horizons!
are you ready to take your career to new heights? At the global network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.
why choose us?
global exposure: work on international projects and gain invaluable insights into diverse cultures and business practices.
specialized development: we don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.
dynamic work environment: our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.
innovation at the core: at the global network, innovation isn't just a buzzword—it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.
we are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity.
let’s build a better future together!
the strategy & consulting - global network - song practice is aligned to accenture song and works with clients across their marketing, commerce/sales and services functions. As part of the team, you will provide transformation services driven by key offerings like living marketing, connected commerce and next-generation customer care. These services help our clients become living businesses by optimizing their marketing, commerce/sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
responsibilities:
1. requirement gathering & analysis
2. facilitate workshops to understand and document business requirements.
3. review requirements provided by the client and customer for completeness and feasibility.
4. create user stories and help build the backlog in collaboration with
5. implementation consultants.
6. identify new workflows and process flows based on customer decisions.
7. review solution design documents to ensure alignment with business requirements.
8. participate in scrums to clarify requirements during development.
9. review test scripts for coverage and completeness.
10. support uat activities, help validate features against requirements.
11. support reporting requirement gathering (e.g., for dashboards, sentiment analysis, speech analytics).
12. work with stakeholders on defining customer journey enhancements.
qualifications:
13. bachelor’s degree completed
14. mba from a tier 1 institute is highly desirable.
15. availability to travel may be required.
16. +6 years of experience working with sprinklr / ccaas
17. english proficiency
seniority level
* seniority level
mid-senior level
employment type
* employment type
full-time
job function
* job function
strategy/planning and consulting
* industries
business consulting and services
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