Position summary
provides second level support for autozone store technical support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.
responsibilities
* provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
* handles problems of sensitive nature or requiring extensive research to resolve.
* follows documented escalation procedures when needed and thoroughly document all activities in tickets.
* provide superior service through fast and prompt interaction with other groups of support.
qualifications
* level of formal education: a high school diploma or equivalent (g.e.d.), may include specialized or vocational courses.
* area of study: information technologies / computer science
* years of experience: one to two years.
* type of experience: experience as customer contact specialist / technical support / customer service
* special certifications or technical skills: fluent in english and spanish
* other/preferred: linux, ms office, mysql. Portuguese is desirable.
about us
autozone de méxico is the leading retailer and distributor of automotive parts and accessories in the americas. In mexico, there are more than 800 stores; two distribution centers; one store support center, the centro de apoyo a tiendas (cat) is located in monterrey, méxico; one business and technology store support center (btssc) located in chihuahua more than 16,000 autozoners nationwide.
our customer-first mindset and commitment to going the extra mile define who we are, for both our customers and autozoners. Working at autozone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
equal opportunity
autozone, and its subsidiary, alldata are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.
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