Requisition id
join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
purpose
provides strategic direction, leadership and oversight for retail & small business in ib ensuring business strategies, plans and initiatives are supported in compliance with governing regulations, internal policies and procedures.
accountabilities
* leads and drives a customer focused culture throughout the team to deepen client relationships and leverage broader bank relationships, systems and knowledge.
* creates a seamless, omnichannel experience for customers. Develops a global multichannel strategy, encompassing branches, virtual branches, digital platforms, atms, and third-party sales force.
* optimizes distribution channels to ensure accessibility, convenience, efficiency and sales and service model consistency among channels, along with the best sales and service practices in customer interactions.
* designs and oversees the distribution channels network strategy and model used for retail banking sales and services globally.
* implements standardized distribution practices, platforms, technologies, and infrastructure to support seamless customer access.
* optimizes channel performance and customer journeys through global data analytics and insights.
* defines and monitors sales and service model to ensure a consistent orchestration of branch / non-branch behaviours, performance, and roles.
* implements developed strategies together with client segment and value proposition areas, ensuring that they are aligned with market needs and with ib retail goals.
* creates strategies to improve productivity and efficiency, optimizing sales and operational efficiency.
* directs day-to-day activities in a manner consistent with the bank’s risk culture and the relevant risk appetite statement and limits. Communicates the bank’s risk culture and risk appetite statement throughout their teams.
* creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, aml/atf risk and conduct risk, including but not limited to responsibilities under the operational risk management framework, regulatory compliance risk management framework, aml/atf global handbook and the guidelines for business conduct.
* builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.
education / experience / other information
* university degree with a minimum of 10-15 years’ leadership experience in retail channels/products.
* strong understanding of payments units, products, pricing and profitability, services, operations, systems, and practices.
* in-depth understanding of products-related operational processes and controls, including knowledge of organization and infrastructure.
* demonstrated ability in leading professional staff both in head office and across a distributed network.
* strong diagnostic skills and proven ability to evaluate options/alternatives and develop recommendations for complex and multi-dimensional problems/issues.
* expert level knowledge of international financial market.
location(s)
mexico : ciudad de méxico : miguel hidalgo
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