An international industrial company specializing in technical solutions, equipment, and services for manufacturing and laboratory environments is seeking a customer service representative to join its team. The organization focuses on delivering high-quality, precision-driven services that ensure operational efficiency, reliability, and compliance with industry standards.
this role is responsible for providing timely and effective support to customers, ensuring a high level of service and contributing to a positive customer experience.
* bachelor’s degree preferred, high school diploma or equivalent with relevant experience.
* minimum of 2 years of experience in customer service or a related role.
* conversational english required.
professional skills
* strong verbal and written communication skills.
* problem-solving and critical thinking abilities.
* ability to multitask and prioritize in a fast-paced environment.
core competencies
* customer-oriented mindset with a strong service approach.
* empathy, patience, and professionalism in handling customer interactions.
* self-motivated, with the ability to work independently and as part of a team.
key responsibilities
* respond promptly and professionally to customer inquiries via phone, email, and chat.
* provide accurate information and effective solutions to customer requests and issues.
* troubleshoot basic issues and escalates complex cases to the appropriate departments.
* maintain accurate and up-to-date customer records in internal systems.
* collaborate with internal teams to ensure seamless service delivery.
* stay informed about products, services, policies, and procedures.
* support additional activities as required by the department.
* negotiable salary based on experience and qualifications.
* legal benefits and additional benefits package.
* opportunity to join a structured, international organization.
* dynamic work environment focused on continuous improvement.
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