Job description
our client is a leading wordpress page builder plugin. They are looking for technical support agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours.
as tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and professionally, and will communicate in english with web professionals from around the world, via tickets, emails, and live-chat.
the tier 1 agent is an entry-level position that can be a gateway role to any aspiring web technologist, with a passion for customer service.
requirements
troubleshooting and technical issue analysis skills
ability to fluently communicate complex technical ideas in english
ability to break down and guide through a technical process
ability to work under pressure
transparency, accountability, and the ability to work independently
exceptional courtesy, patience and overall a "people's person"
experience with wordpress, html, css – an advantage
web servers and web infrastructure – an advantage