Company description global connect specializes in remodeling and construction, delivering innovative and high-quality solutions to transform spaces.our team is dedicated to excellence, ensuring results that exceed client expectations with a focus on efficiency and personalized designs.committed to meeting deadlines and client needs, we partner with customers to successfully bring their visions to life.at global connect, we pride ourselves on delivering reliable and exceptional construction and remodeling services.role description this is a full-time on-site role for an it admin for call center, located in cancún, roo.the it admin will be responsible for managing and maintaining the it infrastructure of the call center, providing technical support, and overseeing network and system administration tasks.the role also involves troubleshooting technical issues to ensure smooth daily operations, implementing system updates, and maintaining it-related documentation.collaboration with other teams to optimize technology usage and ensure uninterrupted operations of the call center will also be essential.qualifications proficiency in providing technical support to address hardware and software issuesexperience in network administration, including configuring and maintaining networksstrong skills in system administration, such as managing servers and ensuring system securityability to troubleshoot and resolve technical and operational issues efficientlysolid understanding of information technology principles and practicesexcellent organizational and problem-solving skillsknowledge of call center technologies and tools is a plusbachelor's degree in information technology, computer science, or a related field is preferredstrong communication and teamwork skillsfluency in english is required; spanish language proficiency is an advantage