Warranty claims analyst
at byd mexico, we are looking for a warranty claims analyst to support our after-sales operations and ensure the proper execution of warranty processes across our dealer network.
key responsibilities
warranty management
review and validate warranty claim reports submitted by dealers.
analyze the chain of evidence related to vehicle failures, ensuring technical and documentary accuracy.
ensure a high first-time acceptance rate of submitted warranty claims.
identify discrepancies, missing documentation, or process deviations before claim approval.
warranty policy implementation
support and supervise dealers and service workshops to ensure compliance with byd warranty policies and service requirements .
implement and monitor claim reporting standards across the dealer network.
conduct warranty claim audits and provide feedback to service centers.
ensure correct execution of warranty procedures and service documentation.
payment follow-up
track and follow up the warranty reimbursement and payment process once claims are approved.
claims reporting & analysis
consolidate and organize warranty claim reports on a regular basis.
generate reports and summaries to identify failure trends, recurring issues, and process improvement opportunities .
maintain updated claim databases and support reporting for management review.
requirements
· bachelor’s degree in: business administration, business management,automotive systems engineering or related field
· no more than 3 years of experience in an oem or directly an automotive dealer group .
· experience in warranty administration claims validation, after-sales operations and tech support.
· professional english proficiency is a must
technical skills
microsoft office suite (excel, powerpoint, word)
automotive industry knowledge
dms – crm - epc
"at byd mexico, we promote equal employment opportunities and respect for diversity. All our job openings are available to talented individuals, regardless of gender, age, origin, sexual orientation, gender identity, or any other condition. Our hiring decisions are based on each person´s merits, competencies, and values, in strict compliance with mexican legislation.
furthermore, the organization does not request or require pregnancy tests or human immunodeficiency virus (hiv) medical certificates as part of the hiring process, in accordance with applicable laws and non-discrimination principles."