Senior delivery manager position
we are seeking a highly skilled senior delivery manager to join our team in guadalajara, mexico. The ideal candidate will possess strong leadership and management abilities, as well as excellent communication and interpersonal skills.
job description:
the senior delivery manager will be responsible for leading and managing qa teams, providing end-to-end delivery leadership, and driving qa best practices across test planning, execution, metrics, and reporting. This role requires a strong background in qa methodologies, tools, and processes, as well as experience in handling multicultural environments and driving cross-cultural alignment.
responsibilities:
* lead and manage qa teams with proven people management experience.
* provide end-to-end delivery leadership, not limited to nearshore operations.
* drive qa best practices across test planning, execution, metrics, and reporting.
* handle situational challenges raised by associates with confidence and domain expertise.
* manage associates in multicultural environments (with specific focus on mexico-based teams).
* collaborate with cross-functional stakeholders to ensure delivery quality and alignment.
* demonstrate a service-delivery orientation while balancing quality, timelines, and client expectations.
* guide teams in continuous improvement through upskilling, process optimization, and adoption of industry standards.
* act as a key point of escalation for qa-related issues and delivery challenges.
required skills and qualifications:
* minimum 8+ years of people management experience.
* at least 5+ years of qa management experience (leading qa teams, metrics, reporting, delivery support).
* bachelor's degree in computer science, engineering, or a related field (mandatory).
* proven experience in handling mexico-based teams and driving cross-cultural alignment.
* strong customer engagement and stakeholder management skills.
* must not be currently working with clients who may create a conflict of interest.
* strong background in qa methodologies, tools, and processes.
* experience in automation testing is a strong plus.
* knowledge of ai/ml applications in qa and delivery is an added advantage.
benefits:
we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our company is committed to staying flexible and meeting the evolving needs of both our clients and employees.
others:
ntt data is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
for more information on your eeo rights under the law, please click here.
],