*about adriascan*adriascan is a global provider of passport/id scanning solutions in travel and hospitality industries.since founding in *, we have implemented our solutions for over * customers across more than 120 countries worldwide.our solutions are industry standard, and we are approved supplier of passport/id scanning solutions for some of the largest hotel groups such as marriott, hilton, accor, and ihg.in line with the company's success in the global market we are expanding our team.*duties & responsibilities*new team member is required to work from office.*as customer care/support specialist (m/f) your primary goal will be to keep track of all company customers and provide them with top-notch customer service.primary responsibilities will include:- making sure all customers are satisfied with our products- providing first level technical support- solving problematic customer situations in coordination with other company departments (support, development, sales)- keeping customer accounts and information up to date- creating weekly reports for management*required knowledge, skills & experience*- experience in using salesforce is an advantage- familiarity with ms office (word, excel, outlook)*languages*:- english (fluent)- spanish (fluent)please note that the job interview will be conducted in english.*offer of benefits to our employees*we at adriascan are proud of our success and we consider our employees important part of that success.the following are some of benefits we offer to our employees:- relaxed working atmosphere in fast-paced growing business- possibility of promotion and pay rise based on work results and increased responsibilities