Order admin - suzhou, china
company overview
optimas international is a tech-enabled industrial distributor providing fasteners, components, inventory management and supply chain solutions across apac and emea. Partnering with domestic and global manufacturers the company delivers bespoke engineering led and technology enabled programmes designed to improve efficiency, quality, supply chain resilience and profitability for its customers.
with strong regional expertise supported by scalable capabilities, optimas international ensures customers benefit from reliable supply, operational insight, engineering support and consistent service wherever they operate.
position overview
customer service's job base on purchasing order from customers, pass customer's demand and requirement to related departments and coordinate with other departments to make sure we have available stock to deliver to customer side on time.
responsibilities
- order processing and administration.
- to liaise with forwarder, import & export team, warehouse, buyers, customer service to ensure inbound goods are received in system timely and with correct landed costs.
- to liaise with inside sales, customer service, warehouse, freight forwarders to ensure timely delivery of goods, and to ensure customers' delivery requirements/ expectations are fully understood and met.
- to prepare packing/shipping documents for outbound shipments.
- shipment tracking for customers. To collect customer's goods receipts timely.
- to update optimas system on a timely basis.( open receivers / billings etc.) and ensure the accuracy of system transactions
- to coordinate with inside sales, buyers, warehouse to process ra (goods return from customers), rtv (goods return to vendors) timely and properly when necessary and upon approval.
- to coordinate with inside sales, warehouse, qa for customer complaints.
- to maintain wcc system (warehouse cycle count) and to follow with warehouse to ensure cycle count processed both physically and in system per requirements timely.
- to process, follow up and close work orders.
- to tally local forwarder's freight invoices with system inputs monthly and to make necessary adjustment upon approval.
- proper filing of all paperwork.
- other tasks assigned by supervisor.
key competencies
- strategic vision.
- building organizational capacity.
- results driven.
- embrace change.
- collaboration and influence.
- entrepreneurial spirit.
- customer value and market focus.
skills and qualifications
- equivalent to the requirements above.
- customers service focus
- knowledge of ms window - word, excel and access and computer savvy
- hands on knowledge on sap and experience in handling preferred.
- ability to work in a fast paced environment and meet demanding timelines.
- proactive, responsible, team player with good interpersonal, communication and coordination skill.
- detail oriented
- strong team work spirit.
- fluent in written english and mandarin. And fluent spoken english preferred.
- minimum 2 to 3 years related working experience
compensation
at optimas we believe in having a competitive compensation scheme to motivate and retain our employees. More information will be given throughout the process.
optimas oe solutions provides equal employment opportunities (eeo) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, optimas oe solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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