Job overview
this role combines sales, property content management, and strategic partnerships to ensure high-quality listings across all channels.
main responsibilities:
* manage vehm's communications with travel agents.
* coordinate with the concierge team to provide a high-touch experience for guests.
* track deliverables, usage rights, and content performance.
sales, reservations, and client relations
the successful candidate will be responsible for managing relationships with travel agencies, ensuring seamless communication and exceptional customer service.
* communicate effectively with travel agents.
* collaborate with the concierge team to enhance guest experiences.
* monitor key performance indicators related to deliverables, usage rights, and content performance.
property listings and digital platforms
this role involves overseeing digital presence by ensuring consistent listings across partner agency platforms.
* develop and approve property descriptions.
* upload and update listings (photos, amenities, descriptions, pricing).
* troubleshoot synchronization errors, restrictions, or visibility issues.
rates, agencies, and promotions
* update seasonal rate sheets and availability summaries.
* share rate updates and promotions with agencies and travel partners.
* coordinate marketing efforts on campaign materials and special offers.
market research and strategy
* conduct market analysis on punta mita communities and competitor properties.
* provide insights to improve listing performance and pricing strategy.
influencer and collaboration management
* identify and secure influencer partnerships aligned with vehm's brand values.
* draft and finalize influencer contracts.
* coordinate pre-arrival details with the concierge team.
administration, brand consistency, and internal support
* support contracts for guests, influencers, and agency partners.
* participate in internal strategy sessions and owner reviews.
* maintain brand consistency across all guest-facing and internal materials.
the ideal candidate will possess excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.