*summary*:
*about the role*:
*#li-hybrid*
*location*: mexico city
*key responsibilities*:
- design and deliver engaging live and on-demand training sessions for new marketing automation tools, capabilities, and processes
- create clear, actionable enablement materials—including step-by-step guides, faqs, and knowledge base articles—focused on journey design and execution
- maintain and evolve a structured enablement curriculum tailored to various user roles and maturity levels
- collaborate with product owners, platform smes, and cx planning teams to identify knowledge gaps and learning opportunities
- establish and manage feedback loops to regularly refine and enhance training content based on user needs and platform evolution
- monitor adoption metrics and user engagement to continuously improve the enablement strategy and measure impact
- host office hours and provide ongoing support to ensure confidence and self-sufficiency among users
*essential requirements*:
- 4+ years in marketing technology enablement, training, or instructional design
- experience with salesforce marketing cloud, marketing cloud personalization, or similar martech platforms
- familiarity with digital learning tools
- strong written and verbal communication skills
- ability to translate technical concepts into user-friendly language
- experience working in regulated industries like pharma is a plus
- experience working with foreign markets
- professional english proficiency
*preferred qualifications*
- bachelor's degree in marketing, communications, learning & development, or related field
- instructional design certification or training & development credentials
- familiarity with agile ways of working, jira, and confluence
*commitment to inclusion*
novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
division
us
business unit
innovative medicines
location
mexico
site
insurgentes
company / legal entity
mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.
alternative location 1
dublin (nocc), ireland
alternative location 2
hyderabad (office), india
functional area
marketing
job type
full time
employment type
regular
shift work
no
*accessibility and accommodation*:
novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.