What you will doThe Customer Service Team Lead is a key managerial position responsible for ensuring robust control and governance across Customer Services.
You will lead, guide, and ensure the delivery of exceptional standards and performance within your team, contributing to customer experience initiatives and operational performance enhancements.How you will do itDeliver operational Contact Centre objectives, service levels, and KPI performanceDeliver and drive an improved customer experiencePositively contribute to the budgetary performance of the Customer Service operation by maximizing opportunities and minimizing costs within your teamLead, engage, and motivate your area of responsibility to optimize performance of both individuals and teamsEnsure compliance with internal and external governing standards in operational teams and processesWhat we look forRequiredMinimum of 4 years of industry customer service experienceTeam leadership experienceStrong oral and written communication skillsResults-oriented mindsetPreferredExperience with CRM toolsRecognized coaching or development qualification
📌 Ir Customer Service Team Lead
🏢 Johnson Controls
📍 San Pedro Garza García