*atención*: para aplicar a esta posicion debes ser *100% bilingüe*, todo el proceso de selección y el trabajo se desarrolla en un ambiente 100% en ingles. El trabajo es en sitio.
Experiencia en puestos de liderazgo o supervisión es necesaria. La experiencia en call center es deseable. No es necesario tener experiencia en seguros, se provee entrenamiento.
*claims adjusters supervisor*
*
provides leadership and supervision of a claim adjusting team. Claim adjusting teams investigate and maintain property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. Works in our puebla, mx office. Directs conformity with the terms of each policy and in compliance with applicable us laws, regulations, established standards, and procedures of the company. Specialize in us auto liability and leads a team of desk adjusters.
*key responsibilities*
- creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
- leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.
- supports an environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresees issues that may require intervention. Develops and shares innovative and effective solutions for dealing with problems, situations and conflicts.
- complies with us unfair claims practices acts and ensures handling of claims in good faith. Adheres to local and corporate guidelines, company claim bulletins, and the company code of ethics. Responds to inquiries and handles complaints from individuals or their representatives, insurance departments, consumer affairs, and other agencies.
- establishes, communicates, and implements departmental plans, objectives, and strategies.
- participates as member of the management team.
*technical requirements*
- demonstrated experience providing customer-driven solutions, support or service.
- demonstrated effective leadership skills.
- demonstrated ability to work independently at a location removed from immediate supervision.
*education & experience*
- bachelor’s degree, or equivalent and/or 15 years of professional work experience in customer service or sales.
- previous supervisory experience is a must
- auto claims experience is not required; however, similar work experience is required.
*language skills*:
- proficient english is required.
- excellent oral and written communication skills a must.
- ability to read, analyze and interpret general business periodicals, technical journals/procedures, and financial reports and data. Ability to write reports, business correspondence, and procedures.
Tipo de puesto: tiempo completo
sueldo: $25,000.00 - $39,000.00 al mes
beneficios:
- caja de ahorro
- seguro de vida
pago complementario:
- bono de permanencia
- bono de productividad
tipo de jornada:
- lunes a viernes
- turno de 10 horas
escolaridad:
- licenciatura terminada (deseable)
experiência:
- atención al cliente: 5 años (obligatorio)
idioma:
- inglés (obligatorio)
lugar de trabajo: empleo presencial
fecha límite para postularse: 23/08/2024
fecha de inicio prevista: 26/08/2024