Responsibilitiesanswer, record, log, and process all guest calls, requests, questions, or concerns.operate the telephone switchboard station.process guest requests for wake‐up calls, screening calls, do‐not‐disturb, call forwarding, conference calls, tdd relay calls, and non‐registered guest calls.advise guests of any messages received.monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.receive, record, and relay messages accurately, completely, and legibly.activate or deactivate guest room message lights as appropriate.instruct guests on how to access the internet; transfer guests with problems to the provider's customer support line.test communication equipment to ensure it works properly.respond to special requests from guests with unique needs.contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.follow up with guests to ensure their requests or problems have been met to their satisfaction.dispatch bell staff or valet staff as needed.follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals withdisabilities; thank guests with genuine appreciation.use clear and professional language; answer telephones usingappropriate etiquette.develop and maintain positive working relationships with others; support the team to reach common goals.comply with quality assurance expectations and standards.stand, sit, or walk for an extended period of time.enter and locate information using computers and/or pos systems.move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.perform other reasonable job duties as requested by supervisors.preferred qualificationseducation: high school diploma or g.e.d. equivalent.related work experience: no related work experience.supervisory experience: no supervisory experience.license or certification: none.equal opportunity employmentmarriott international is an equal opportunity employer.
we believe in hiring a diverse workforce and sustaining an inclusive, people‐first culture.
we are committed to non‐discrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.
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