*join a team recognized for leadership, innovation and diversity*:- responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.- provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.- reports design, reliability and maintenance problems or bugs to design engineering/software engineering.may be involved in customer installation and training.- provides support to customer/users where the product is highly technical or sophisticated in nature.- problem solving - problems are identified and solved using existing tech web information, utilizing mínimal imaginative problem-solving skills.*you must have*- *bachelor ´s degree on engineering, computer science or related*:- *strong english verbal and written communications skills*:- *3 to 5 years of tech support experience or related*:- *excellent customer service skills*:- *2 years of networks; bacnet, tcp/ip, routers, and switches, etc.*:*we value*- *experience with niagara framework is a plus*:- *experience in installing, commissioning, servicing, and troubleshooting building controls products*:- *strong continuous improvement mindset, strong leadership impact*:- *understanding of direct digital controls (ddc) programming (preferred*:- *demonstrated experience with knowledge management & call center management*:- *good administration skills*:- *some experience with a variety of the businesses product programming languages*:*additional information*:- * job id*:req*- * category*:customer experience- * location*:av.eje 5 norte number 990,mexico city,ciudad de mexico,*,mexico- nonexempt