Order management coordinator cac

major accountabilities

• support the operational implementation of the company’s strategic objectives through the proper management and oversight of the sales processes carried out by the order management department
• contribute to various activities and projects that support decision‑making and the achievement of goals.
• manage and control sales processes from the moment that the customer submits their purchase orders until they are processed and invoiced, ensuring they comply with the company’s established guidelines.
• drive sales volumes and contribute to inventory levels by accurately entering customer purchase orders into the system, ensuring that products, quantities, prices, and terms are correct.
• analyze and coordinate with sales teams on the allocation of products with short expiration dates, generating the corresponding letters.
• carry out the necessary allocations for products with short expiration dates and specify any additional activities required regarding labeling and documentation.
• generate delivery confirmations for goods and follow up on the stocking and inventory allocation processes with the w&d team.
• issue invoices for orders that have already been confirmed and notify the w&d team so they can notify customers.
• handle and provide support for all issues that may arise during the order creation process through to invoice issuance.
• generate metrics that aid in decision‑making and provide visibility into sales progress using accurate and timely data.
• offer specialized support and advice to assist sales teams and business managers with activities or inquiries related to sales processes and order status.
• contribute to process improvement.
• attend and actively participate in process monitoring and alignment meetings.
• ensure that policies and process manuals are current and up‑to‑date.
• manage and safeguard information related to sales processes under the responsibility of order management for control and audit purposes.
• address audit requirements related to order management processes.
• support the development of letters and forms for sales processes.
• generate monthly templates for order entry.

key performance indicators

• customer satisfaction: yearly survey result & multi‑rater feedback from stakeholders.
• compliance with order management deadlines.
• sandoz financial control framework control results related to customer service transactions.

minimum requirements: work experience

• understanding of sales / commercial processes.
• reporting.
• keep fluent conversation in english and spanish.
• sap experience.

skills

• accounts receivable.
• calls handling.
• curiosity.
• customer care.
• customer experience.
• customer relationship management (crm) software.
• customer requirements.
• customer service.
• efficiency.
• installations (computer programs).
• microsoft access.
• microsoft excel.
• mobile devices.
• relationship building.
• sales.
• salesforce crm.

languages

• english.
• spanish.