Educationa university degree or equivalent experience required.experienceminimum of 3 years experience working in a managerial capacity.experience in adult education or a similar environment.experience in hotel operations, preferably luxury hospitality or other service environments.skills and abilitiesexcellent communication skillsfacilitation skillsinstructional design skillsstrong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required)coaching skillsinfluencing skillsadult learning styles and principlesneeds assessment methodologies and learning needs identificationlearning technologies, such as e-learning options and distance learningtheories and types of evaluation for measuring program financial impact, such as kirkpatrick's 4 levelsproject planning tools and processescommunication and influencing strategiesbasic budgeting, accounting and financial managementcurrent on industry trends affecting workplace learningfunctionsregularly benchmarks the learning function with learning success levelsbases the direction for learning on a thorough learning needs analysiscreates and produces a learning needs analysis (lna) and training plan aligned to property's goals & budget cycledesigns solutions for learning needs by rapidly creating and developing learning programs (or blended learning programs) that target performance gaps and management competenciesprepares and produces training calendars that reflect performance gaps and learning needsmarkets the learning function's programs, initiatives, and online learningevaluates the effect of training programs and initiatives through measuring results and monitoring behavioural changecreates and adheres to an annual budget for all training programs, initiatives, and learning resourcesplans and executes property-wide change initiatives, including service initiatives, company-wide change initiatives, and other large-scale projects related to growth and learningselects and manages external vendors to deliver specialised training on service and/ or management skillsactively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline#j-*-ljbffr