A leading telecommunications brand is seeking a bilingual call center executive to serve business customers in the u.s. (inbound calls).
responsibilities
what you'll do:
* utilize appropriate sales techniques to foster good customer relationships and enhance the buying experience.
* apply customer relationship and sales techniques to recommend and sell a variety of company products or services to meet customer needs.
* provide customer service and billing support, resolving issues related to customer accounts.
* add new lines or services to accounts to help customers' businesses grow.
* uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and understanding customer needs beyond just resolving issues.
* find personalized solutions for each customer, including recommending rate plans, reducing data usage, or promotions, using available resources for complete resolution.
* offer products such as telephone services, hotspots, devices, directv, internet, and systems for businesses.
* types of sales include upgrades, package changes, adding new services, and plan changes.
experience
advanced english fluency to engage with u.s. customers. Experience using a personal computer and microsoft office tools.
skills
o ability to deal with a variety of customers.
o ability to explain charges on bills clearly.
o ability to create a sense of urgency to help customers get current on their accounts.
o multi-tasking skills: using a computer while on a call, evaluating, and offering payment options, taking notes, and building rapport simultaneously.
o build relationships and provide excellent customer service in all interactions.
o resolve customer issues promptly.
o creativity and innovation are required.
knowledge
high school diploma required.
education
preparatoria (equivalent to high school).
key benefits
o monthly base salary: mxn $20,775 (before taxes).
o average monthly bonus of mxn $8,000 for meeting sales and service targets.
o grocery vouchers of mxn $1,519 every 14 days.
o restaurant vouchers of mxn $1,216 every 14 days.
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