About you
you are early in your career and excited to build a foundation in customer success at a fast-growing company. This may be your first full-time job out of college. What matters most is the energy, curiosity, and learning mindset you bring.
You care deeply about helping customers succeed. You follow through, notice details others might miss, and take pride in being helpful, responsive, and reliable. You are an exceptional written and verbal communicator who can build trust with people across different backgrounds, roles, and levels of technical comfort.
Service is a fundamental part of homecare pro’s service; the way we respond, guide, and partner with agencies makes them feel supported and view us as essential to their success. In this role, you will strive to deliver that experience every day.
To succeed in this role, you will need to be organized, adaptable, and eager to improve. You welcome feedback, learn quickly, and bring a thoughtful approach to your work. You are excited by the opportunity to become a trusted partner to customers while developing a strong understanding of how our product works and how home care agencies operate.
This role is ideal for someone who wants to grow quickly at the intersection of service, operations, and technology. Over time, you will have the opportunity to take on more ownership, deepen your product expertise, and help shape how homecare pro scales its customer success function.
Responsibilities
serve as a day‑to‑day point of contact for customers, delivering thoughtful, timely, and high‑quality support across email, calls, and other communication channels.
Support new customers through onboarding, account setup, training, and follow‑through on key implementation steps.
Build trusted relationships with agency users by understanding their goals, answering questions clearly, and helping them use homecare pro with confidence.
Learn the homecare pro platform in depth so you can guide customers ...