Key responsibilities
* serve as the subject matter expert on benefit program procedures and processes in being the bridge between vendors and it solutions.
* define business requirements and support functional design efforts for development requests.
* develop and maintain strong relationships with benefit vendors to ensure seamless integration and service delivery.
* oversee production support scope in working on the program administration.
* coordinate business testing efforts in it solutions and follow the development lifecycle
* support the day-to-date process execution on benefit programs.
* identify opportunities for process improvements and automation within benefit program administration.
* coordinate reporting requests of internal/external stakeholders on benefit program data
key qualifications
minimum requirements
* 3+ years of benefits experience
* 2+ years of business analyst, data analyst or similar role experience
* experience in defining requirements and using data to draw business insights
* bachelor's degree in business administration, human resources, or a related field.
* strong proficiency in excel.
* excellent organizational and time management skills.
* strong investigative, analytical skills
* exceptional communication and interpersonal skills.
* ability to work effectively in a fast-paced, dynamic environment.
* languages: fluent in english (additional languages are a plus).
cultural awareness: demonstrated understanding of working in diverse cultural environments.
preferred requirements
* n/a