As a senior customer experience specialist here at honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.
you will report directly to our customer experience manager and you’ll work out of our san luis potosi, mexico location on a hybrid work schedule.
in this role, you will impact customer satisfaction and loyalty by developing and executing customer experience strategies, working with cross-functional teams, and analyzing customer data to drive continuous improvement.
responsibilities
* develop and execute customer experience strategies to drive customer satisfaction and loyalty
* work with cross-functional teams to understand customer needs and create personalized experiences
* analyze customer data and market trends to identify opportunities for improvement
* implement and monitor customer feedback programs to gather insights and drive continuous improvement
* utilize customer experience tools and technologies to optimize customer interactions and touchpoints
* work closely with sales and product management teams to align customer experience strategies with business objectives
qualifications
you must have
* 2+ years of experience
* customer support and/or equivalent in supply chain / order management
* knowledge/experience with sap or sales force would be a great plus
* ms office skills (excel, word, outlook, powerpoint)
advance english level
we value
* bachelor’s degree
* high level of customer orientation, dedicated “can do” attitude
* excellent interpersonal, organizational, and time management skills
* ability to drive improvements leading to greater customer experience, higher quality and lower costs
* strong teammates with the ability to take ownership and follow-through
* ability to establish relationships and networks in a virtual team environment
#li-hybrid
required skills
* creative problem solving
* customer support
* order management
* order processing
* rma
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