Empresa: general mills overview supports general millsexport business by providing an interface between export customers,sales force, operations, and other functional areas, regardingorder process, status, product availability, pricing, salespolicies, and all facets related to an order end to end management.respond to customer inquiries and resolves concerns.accountabilities customer management – processes all export orders;ensure all documents related to the order end-to-end takes place.work with customers to build container load effectively, works withdistribution centers and transportation teams to facilitatedelivery of units, loading, shipment as well as to ensure vesselsail dates are met, coordinates with export compliance team toprepare international shipment documents to meet export regulatoryrequirement.
monitor orders to ensure the delivery requirement ismeeting the customer request.
continuous improvement – activelypursues improvements – costs, quality & service – for theoverall customer service process, by exploring every opportunityavailable from changes in legislation, regulation, andtransportation.
required skills/experiences · customer serviceexperience and export skills required · experienced in microsoftoutlook, word, excel, afo and share point.
· sap order to cashexperience a must · english - advanced · freight forwardingexperience and/or custom broker experience desirablecompetencies/behaviors · excellent oral and written communicationskills, · strong analytical and problem-solving skills areessential.
· team player and show flexibility and willingness toadapt in a fast paced and changing environment.
· proven ability tomanage priorities and complex workload.
· must be resourceful, ableto think through business issues and arrive at best solution.
·possess multi-cultural awareness and business maturity.
· resultsoriented, with the ability to work independently and make effectiveautonomous decisions.