As senior event manager you will be responsible for event documentation and coordination with sales, hotel
departments and customers to ensure consistent, high-level service throughout the pre-event, event, and postevent
phases of all hotel events. This position primarily handles complex events. You will be required to ensure a
seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling
and offering enhancements to create outstanding events. Serve as the event planner primary contact following
turnover on property and is responsible for his/her experience.
may support and act on the behalf of the director of catering and events or director of event planning and
operations in her/his absence.
position summary
as a team member, your essential functions in this role include such things as:
• to organize, plan and prioritize your duties by developing plans and goals.
• timely communication to internal and external clients via telephone, email, written documents or in
person.
• create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• demonstrate knowledge of job systems, products, booking systems, and processes.
• resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• selling and influencing both internal and external clients.
• make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• participate in customer site inspections and assist with the sales process as necessary.
• other duties as necessary
minimum education: high school degree/ged
• minimum years of experience: two (2) years hospitality related experience at manager level
• management experience: none
• additional requirements: 0% travel
• core competencies including but not limited to:
o writing-communicating effectively in writing as appropriate for the needs of the audience.
o reading comprehension- understanding written sentences and paragraphs in work related documents.
o oral comprehension- the ability to listen to and understand information and ideas presented through spoken words and sentences.
o basic computer skills- using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)
o customer and personal service- knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
o number facility- the ability to add, subtract, multiply, or divide quickly and correctly.
o creativity- the ability to come up with creative ways to solve a problem
what will it be like to work for hilton?
hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. and, our amazing team members are at the heart of it all!