*job title*:quality engineering manager*
*department*: quality )
*reports to*: quality director
*position overview*:
the quality engineering manager is responsible for managing customer quality relationships and ensuring customer satisfaction through effective quality engineering processes and solutions.
this role involves leading a team of quality engineers, interfacing with customers to address quality concerns, and driving continuous improvement initiatives to enhance product quality and reliability.
*responsibilities*:
- *customer relationship management*:
- serve as the primary point of contact for customer quality-related issues and concerns.
- establish and maintain strong relationships with key customers, understanding their quality requirements, expectations, and feedback.
- *quality engineering leadership*:
- lead and manage a team of customer quality engineers, providing direction, guidance, and support to achieve departmental goals and objectives.
- *quality issue resolution*:
- investigate and analyze customer quality issues, root causes, and corrective actions, utilizing problem-solving tools and methodologies such as 8d, 5 whys, and fishbone.
- lead cross-functional teams to develop and implement effective corrective and preventive actions (capa) to address customer quality concerns.
- *continuous improvement*:
- collaborate with engineering, manufacturing, and supply chain teams to identify opportunities for process improvement and quality enhancement.
- investigate and analyze warranty data and returned parts, root cause and corrective actions.
- *quality metrics and reporting*:
- establish key quality performance indicators (kpis) and metrics to monitor and measure customer quality performance.
- prepare and present regular quality reports and performance dashboards to management and customers.
*requirements*:
- bachelor's degree in engineering or related field; advanced degree preferred.
- minimum of 7-10 years of experience in quality engineering or quality management roles, preferably in the automotive industry.
- in-depth knowledge of quality management systems, methodologies, and tools, such as iatf 16949, iso 9001, six sigma, apqp, ppap, and fmea.
- experience in customer-facing roles, with the ability to manage customer relationships.
- strong problem-solving and analytical skills.
- proficiency in microsoft office suite and manufacturing software systems.
- *proficiency in spanish and english languages (written and verbal)