Overview
getecsa is a leading mexican company in human capital management and technology services, founded in 2005. We have a strong presence in national and international markets, providing it consulting, talent acquisition, testing factory, tailor-made projects, and development centers. The role is 100% remote in mexico.
position: salesforce administrator (remote, mexico) | location: monterrey, nuevo león (city references as per posting)
job objective
as a
salesforce administrator
, you'll work with stakeholders to define system requirements and implement solutions to support the sales enablement operations for our legal vertical. You will be responsible for configuring and implementing workflows and custom structures, setting up and monitoring information flow, and training users on processes and new features. Other responsibilities include documenting tasks and action items and scheduling to keep implementation and support items on task. You will liaise with the legal salesforce development team ensuring best-practice guidelines are followed.
responsibilities
* all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, and public groups
* provide support for channel users, troubleshoot issues, and act as a liaison between users, vendors, and technology teams to coordinate resolutions
* conduct or coordinate mass data uploads and clean-ups with various data sources
* support user training and create training materials
* manage alignment of code and content in sub-instances supporting qa, uat, etc.
* plan upgrades, seasonal releases, and long-term projects
qualifications
* advanced conversational english is required
* availability to work within a 12-hour time zone difference
* salesforce product knowledge and 3+ years hands-on administration experience
* certified salesforce administrator - preferred
* bachelor's/postgraduate degree or professional qualification
* experience with youtrack, jira, or other ticketing systems
* prior experience as an application administrator
technical skills
* excellent project management skills and a positive attitude
* ability to meet deadlines and prioritize multiple requests
* assess impact of new requirements on existing crm functionality and integrated systems
* enforce data security measures including user access controls and field-level security
* desire to implement best practice solutions
* strong data management abilities with data maintenance tools (e.g., data loader, zoominfo)
* excellent relationship-building skills with stakeholders at all levels
* gathering requirements and proposing technical solutions
* understanding of salesforce sharing and security (roles, profiles, permissions, owd, sharing rules)
* experience implementing salesforce configuration changes (flows, workflow, process builder, fields, page layouts, record types, custom settings, dashboards and reports)
daily activities
* this is a varied business-facing role with responsibilities including user/support activities and coordination
* all aspects of user and license management
* provide support for channel users and coordinate resolutions with vendors and tech teams
* mass data uploads and clean-ups as needed
* train users and create training materials
* coordinate code/content alignment across sub-instances (qa, uat, etc.)
* plan upgrades and releases and support long-term projects
soft skills
* systems thinking and solution-oriented mindset
* effective communication with technical and non-technical teams
* strong documentation and organizational skills
* ability to work autonomously and proactively
* problem-solving under pressure
we offer
* superior benefits
* transparency, clarity, and honesty throughout the process
* 100% remote work
* kindness and empathy
the opportunity to grow is in your hands…
join getecsa
j-18808-ljbffr