The function of the customer service agent is to be a link between the customer and our company, ensuring the customer's value and providing a greater experience. Focus is always assured while working with our sales and shipping teams to ensure time and efficiency in our clients' delivery process.
this is not a call center, nor a sales role, it's a distribution center with service offices in zona rio in tijuana.
responsibilities
* assist customers through phone calls and e-mails.
* enter customer orders (solve/get answers to ambiguities) in erp / crm software.
* confirm order shipping date, location, time for delivery, and other inquiries regarding his order.
* write proforma invoices.
* communicate discrepancies with customer orders (credit, moq, price, locations, number of products).
minimum qualifications
* high school degree / preparatoria is a must.
* experience in customer service (call center acceptable).
* fluent in english is a requirement for this position (spoken/written).
* good communication skills are needed for this position (no slang).
* computer skills.
* valid ine.
* have no issues with the bank hsbc.
* no transportation issues.
great qualifications
* bachelor's degree, unfinished ok.
* experience in customer service ( in manufacturing, logistics or related industry).
* macos user level.
* have your own car / bike - free parking in site.
we offer
* great location offices.
* weekly salary + law benefits.
* weekly bonuses - punctuality & assistance.
* permanency bonus by the end of the period.
schedule
from 7 am to 5 pm - monday to friday
temporary position - 5 months - september to january
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