Senior associate, doordash capital - strategy & operations
we are focused on helping our merchants gain access to critical financial products to grow and operate their businesses. Our team aims to provide top-demanded products with the best end-to-end experience, focusing on delivering value through our platform and external partnerships.
about the role
you will collaborate with support, fraud, and sales teams within our merchant financials pod on the ads & promos team. Your responsibilities include ensuring excellent customer service, fraud prevention, and data analysis to inform decisions. The role involves responding to customer inquiries, listening to sales pitches, resolving issues, and monitoring transactions for potential fraud. The ideal candidate enjoys solving problems, working under tight deadlines, and testing in a fast-paced environment.
key responsibilities
* strategize: understand merchant needs, prioritize by impact, and develop solutions with cross-functional teams.
* build: implement new product features and processes for managing merchant financial products.
* construct: bring structure to ambiguous situations and create playbooks where none exist.
* analyze: use data to support hypotheses and persuade stakeholders.
* influence: work across teams—product, engineering, sales, marketing, finance, business development—to align and bring products to market.
qualifications
* 3+ years in strategy & operations, product management, investment banking, management consulting, m&a, preferably in finance or fintech.
* strong problem-solving skills, comfortable working cross-functionally.
* proficient in excel/google sheets and sql for data analysis.
* self-starter, adaptable to fast-paced, changing environments.
* bachelor’s degree (ba/bs).
* fluent in spanish and proficient in english (c1+).
about doordash
our mission is to empower local economies, guiding how our team moves quickly, learns, and makes impactful decisions with empathy for users—from dashers to merchants to consumers. Originally a food delivery service, we are evolving into a platform for all goods, offering growth opportunities and comprehensive benefits.
our commitment to diversity and inclusion
we are dedicated to building an inclusive community, hiring diverse teams from all backgrounds. We believe innovation thrives when everyone has a seat at the table and access to resources. If accommodations are needed, please inform your recruiting contact upon initial contact.
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