Overviewas a customer success / account manager, you will serve as the primary point of contact and strategic partner for a portfolio of clients, acting as the bridge between client stakeholders (including core teams, executive sponsors, and vendor managers) and internal departments such as talent acquisition, sales, hr, accounting, and operations.you will be responsible for managing all post-hire operations while driving client satisfaction, retention, and account growth.this includes overseeing onboarding, ongoing client communication, performance tracking, reporting, and operational execution for jobsity talent assigned to your accounts.key requirementsbased latam countries.3–5+ years of experience in customer success, account management, or client-facing roles within professional services, bpo, or similar environmentsbasic financial acumen: understanding of margins, pricing, and cost structures is requiredproven ability to manage client relationships, with exposure to both account operations (delivery) and growth/retention initiatives.excellent communication skills (verbal and written), with confidence interacting with diverse stakeholders, including senior client contacts.solid project management capabilities, including task prioritization, organization, and proactive risk identification.high attention to detail and strong follow-through in operational and administrative processes.ability to manage multiple accounts and deadlines in a fast-paced environment.experience supporting or partnering with recruiting or talent teams is a plus.proficiency in tools such as slack, hubspot, asana, and google workspace.if you meet all the requirements and are excited to bring your skills to a dynamic and supportive environment, apply now.
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