Customer service representative job summary
we are seeking a reliable customer service representative to serve as the initial point of contact for patients. The successful candidate will be responsible for ensuring patients feel welcomed and supported.
* demonstrate empathy, compassion, and understanding in all interactions.
* manage calls regarding appointments, patient check-in, and check-out, while maintaining a professional demeanor.
* collect patient balances and payments, schedule appointments, send and receive correspondence, and perform other administrative duties efficiently.
requirements:
* reliable individual with excellent communication skills
* compassionate, patient, and helpful in nature
* organized and detail-oriented with strong problem-solving skills
* ability to multitask and handle multiple priorities simultaneously
* strong interpersonal skills with excellent verbal communication
* experience as a patient care management or customer service representative in healthcare
* bonus: experience with crm or scheduling technologies is an advantage
key responsibilities and challenges
* provide top-notch customer service to ensure patient satisfaction
* develop and maintain positive relationships with patients and colleagues
* work effectively in a fast-paced environment with frequent interruptions