Servicenow admin:
* technical skills :
* user, group, and role management
* cmdb & asset management
* basic scripting (client scripts, business rules)
* access control rules (acls)
* data import & export
* performance & log monitoring
* soft skills :
* attention to detail
* strong documentation
* user support and training capability
* certifications :
* certified system administrator (csa)
* performance analytics essentials