About the job:red hat's customer success and services team is looking for an experienced, enterprise-level engineer to join us as an openshift technical account manager in mexico city.in this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the red hat openshift container platform to meet their business needs.this is not a sales role.you'll be a dedicated customer engagement associate and a member of the red hat engineering and services teams.as an openshift technical account manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.what you will do:- learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms- perform technical reviews and share knowledge to proactively identify and prevent issues- gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within red hat- collaborate with the engineering, r&d, product management, and technical support teams- create documentation regarding customer issues and technical details on how to resolve them- manage and grow customer relationships by delivering attentive, relationship-based support- work closely with customers, gain an understanding of their it infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry.- travel occasionally to visit regional customerswhat you will bring:- 5+ years of experience in a support, development, engineering, it, or quality assurance (qa) organization- expertise with enterprise cloud solutions like platform-as-a-service (openshift by red hat), containers, kubernetes, and it automation (ansible by red hat)- competent comprehension of enterprise architecture and strategic business drivers- direct experience with a variety of hardware vendors- ability to manage multiple issues and projects with shifting priorities and timelines- outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely- ability to travel for customer visits and events within the region*the following are considered a plus*:- bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering- experience working in devops environments- software engineering background; experience with rpm-based linux and java technologies- good comprehension of continuous integration (ci) and continuous delivery (cd) concepts- familiarity with source code management tools like git or svn- prior experience in a technical leadership or mentorship roleli-jr1