What are we looking for: primary skill - business process optimization (bpo)
more than 10 years of experience in the financial sector, with at least 8 years in mortgage operations management.
deep knowledge of mortgage credit processes and regulations.
experience in managing multidisciplinary teams.
experience in managing a crm for customer services.
skill required: banking services - business process optimization.
qualification: bachelor's degree .
roles and responsibilities: 1. Operations supervision:
manage and supervise the e2e mortgage loan process, from application to formalization.
coordinate the evaluation of mortgage loan applications, ensuring correct documentation.
ensure that operating procedures are followed in accordance with bank policies and national and international regulations.
2. Team management:
supervise and direct the document validation team to ensure compliance with rules, regulations and goals of the work cells.
foster a collaborative work environment, establishing clear and measurable goals, and evaluating the performance of team members.
3.process optimization:
identify opportunities for improvement in operational processes and propose innovative solutions to optimize time, costs and quality of service.
implement and manage continuous improvement projects to streamline processes and improve operational efficiency.
4. Regulatory compliance and internal policies:
ensure that all operations comply with legal regulations and the bank's internal policies, including legislation on data protection, information security and financial sector regulations.
monitor compliance with the deadlines established for the resolution of requests.
5. Analysis and reports:
manage reports and analytics to measure the area's performance, volume, customer indicators to visualize compliance with deadlines and quality of service.
perform data analysis and operational metrics to support strategic decisions and improve the area's performance.
location: mexico city.
lang: spanish (c2 ), english (b1 ).
what would you do responsible for supervising and coordinating all operational activities related to the management, evaluation and approval of mortgage loans. Their main function is to ensure that the processes are efficient, comply with quality standards and current regulations, and that an excellent user experience is achieved.
business process optimization bpo refers to the practice of improving a companys operations by analyzing and refining existing processes to make them more efficient, cost effective, and aligned with the organizations goals.
this can involve streamlining workflows, automating manual tasks, reducing redundancies, and improving resource allocation.. #j-18808-ljbffr