*key responsibilities*:
- answer and manage inbound calls in both spanish and english.
- take accurate messages and forward calls to appropriate departments/personnel.
- handle general inquiries and provide information about services.
- schedule appointments or consultations as needed.
- maintain call logs, customer records, and follow-up notes.
- ensure a professional and friendly tone on every call.
- escalate urgent issues to the appropriate team members promptly.
*requirements*:
- fluent in both spoken and written spanish and english.
- proven experience in customer service or call answering (remote preferred).
- quiet, professional home office setup with a reliable internet connection.
- strong organizational and time-management skills.
- familiarity with phone systems, crms, and scheduling tools is a plus.
- availability to work within business hours (flexible based on company needs).
*preferred qualifications*:
- experience working with service-based or medical businesses.
- comfortable using tools like google workspace, zoom, or voip platforms.
*how to apply*: