Key user positionthe operations sap key user is a critical role that involves the complete knowledge of the operational and sap system flow.this individual serves as the main contact for operations and support areas, ensuring seamless communication and resolving any doubts or errors in the system.
they will interact with various leaders and process owners to review and define new scopes, as well as share information with all involved parties.responsibilities include:maintaining specific knowledge about operation and sap processesanalyzing and escalating errors or doubts in the systemproviding feedback to leaders and principals on error root causesparticipating in sessions about sap topics with different leaders or teamsaiding teams in analyzing information and creating automated indicatorsescalating issues that cannot be resolved by this role to the technical fieldthis role requires industrial engineering, manufacturing, or related expertise.