It’s great to meet you!
thanks for taking the time to learn more about the next generation of station casinos, a brand stemming from frank fertitta, jr.’s inclusive spirit, forward-looking vision, and dedication to excellence. Durango exists to give locals a place to go—a destination for people to feel welcome and at home, and we need some people to help make this a reality.
interested? then see why this role is important to us.
this role is critical for us to succeed as an approachable, luxury destination offering best-in-class hospitality and exciting amenities for all. In addition, you are empowered to create memorable experiences for our guests.
if you are willing to take on this responsibility, then check out what you will be doing.
while there are several tasks that define your role, you will need to be really good at making it easy for our guests: delivering service with a personal touch and delighting others whenever possible, all with an approachable sense of luxury. Most of the time, you will be:
greeting guests, recognizing frequent guests, and ensuring that they have information on how to contact any host for future needs. Responsible for developing and increasing guest visits and play habits. Responsible for filing events based on play criteria.
* responsible for building and maintaining relationships with casino guests by providing exceptional service and hospitality.
* making outbound calls to invite guests and promote events, greeting and welcoming players on the casino floor, and ensuring a high level of personalized service to enhance the guest experience.
* serves as the primary point of contact for vip players and assist with resolving any guest concerns promptly and professionally.
* review casino play to evaluate and issue appropriate complimentaries. Strong communication, interpersonal, and customer service skills are essential.
explaining promotions, programs, and any current giveaways to all guests.
explaining the benefits andprivileges of using a player’s card. Responsible for improving guest service, developing and implementing new promotions, maintaining and cultivating relationships with vip guests. Responsible for acquiring new and inactive business.
approving credit and managing reinvestments in guests.
but don’t worry—we will train you to be great at this!
what we can’t train is what’s inside of you.
our values are essential to us, and we need them to be important to you, too. We look for people who are naturally kind, inclusive, forward-thinking, reliable, passionate, and self-aware. these are non-negotiable.
so far, so good, but just one or two more things.
in a perfect world, we would also like you to come with:
ability to nevada gaming registration and alcohol awareness certification card (must be at least 21 years of age)
minimum three (3) years host experience preferred.
must be professional and maintain confidentiality.
so, what do you think? Is this you? Then what are you waiting for? Go ahead and fill out the application form. And if not, no problem. We still think you’re great and hope to catch up soon!
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