Shift area manager, operations, amzl operations
description: at amazon, we are working to be the most customer‐centric company on earth, therefore your role as a manager is key to achieving a balance in the role. Amazon's operations team is seeking a highly skilled and motivated manager to oversee daily inventory control, quality assurance, and capacity activities for our warehouse. These activities play a critical role in leading best sortation, delivery practices, and capacity management within the warehouse, with a direct impact on amazon's ability to serve customers on time.
* create balance between "work hard" and "have fun" with associates under scope.
* execute internal audits and ensure the team meets business goals.
* support process improvement activities to address inefficiencies or new functions not currently performed.
* assist in the development, documentation, deployment, and monitoring of key business processes supporting all internal processes of amzl mexico.
* follow up and dive deep into kpis of operations within the delivery station, implement and develop the station's workflow and metrics according to standard work and books of processes to achieve year‐over‐year improvements.
* actively support and promote organizational change.
* measure drivers' performance, discipline, and customer experience service; map activities, implement change and/or develop new processes to reduce cost and improve service.
a day in the life
* support, mentor, and motivate your hourly workforce.
* manage safety, quality, productivity, and customer delivery promises.
* collaborate with support teams—including safety, engineering, loss prevention, quality assurance, and human resources—to develop plans to meet business objectives.
* lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
* stand or walk for up to 12 hours during shifts.
* work in an environment with varying and sometimes loud noise levels.
* continuously climb and descend stairs (applies to sites with stairs).
about the team: amazon opened its doors in 1995 and strives to be the world's most customer‐centric company, where customers can find and discover anything they might want to buy online. The delivery station manager supports the complete mile operations within a delivery station and is key to the last‐mile operation. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime, and amzl ops metrics; delivery efficiency; number of routes; and cost per shipment. The role also supports purchasing tools, services, and consumables for the station.
basic qualifications
* 1+ years of employee and performance management experience.
* work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
* 2+ years of performance metrics, process improvement, or lean techniques experience.
* bachelor's degree or equivalent.
* english intermediate/conversational.
* spanish communication skills.
preferred qualifications
* 1+ years of performance metrics, process improvement, or lean techniques experience.
delivery area manager, last mile operations
description: amazon is looking for high‐potential leaders, ready to own their impact in amazon operations as experienced managers. As a front‐line leader, you will invest in others and develop a people‐focused leadership style while mastering the tools, processes, and operations that have created the most customer‐centric company on earth. If you want to be involved in defining the future of online retail, join our team.
key job responsibilities
* day‐to‐day management of the delivery station, overseeing operations focused on delivery of amazon orders directly to customers.
* lead a team of process assistants and delivery service providers in daily management, including meetings, training sessions, assigning job duties, and communicating with dsps, their managers, and drivers.
* ensure a safe workplace, proper training, and that needs are addressed so associates can focus on their jobs.
* lead change at internet speed—innovation has made us the global company that we are today.
* route shipments within the amazon logistics coverage area.
* support and assign job duties to process assistants.
* adapt to sudden changes and growth according to operational necessities.
* track and monitor sorting operation and drivers' dispatch.
* review the operational forecast and determine productivity requirements for sorting operations; manage a team group to meet all building's goals.
* support all safety programs to ensure a safe work environment for all associates and dsps.
* proactively identify and lead process improvement initiatives and lean tools.
a day in the life
you'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide‐scale operational contingency tasks. You'll be a role model and mentor to new managers.
about the team: amazon logistics (amzl) handles last‐mile delivery duties in partnership with third‐party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of products into customers' hands. Our goal is to make the delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, such as amazon fresh, prime now, and amazon restaurants.
basic qualifications
* completed bachelor's degree.
* work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
* english fluency (c1+).
* 3+ years of general experience.
* 3+ years as people manager.
preferred qualifications
* solid experience using lean manufacturing concepts/processes.
* 3+ years of performance metrics, process improvement, or lean techniques experience.
* mba or related.
* previous experience in last‐mile companies.
shift area manager, last mile operations
job specifics
* a completed bachelor's degree or 2+ years of amazon experience.
* 2+ years' experience in a role with similar responsibilities.
* 1+ year of direct management experience for employees and their performance.
* english intermediate‐advanced (b2+).
* fluent in spanish, both written and verbal.
* this role is fully onsite and requires flexibility to work and rotate shifts—including weekends, holidays, and/or overnight shifts, and the ability to work overtime both in peak season and as needed.
key job responsibilities
* promote a culture of safety and wellbeing.
* analyze and implement corrective actions to ensure quality and productivity remain high and business objectives are met across all shifts.
* support and lead a team and handle administrative work while building and supporting a strong team culture.
* analyze performance and suggest process improvements to optimize work and improve customer service.
* promote best practices and continuous process improvements across your team in areas such as health and safety and productivity.
* collaborate with other managers to standardize shift processes.
a day in the life
you'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You'll also monitor and maintain process efficiency. Your days will include routine team management and daily operational tasks, alongside individual escalations, process improvement work, and wide‐scale operational contingency planning.
about the team: amazon logistics (amzl) handles last‐mile delivery with third‐party distribution businesses. We utilize creative thinking and continuous improvement initiatives to deliver millions of products into customers' hands, ensuring the delivery experience is smooth and scalable.
preferred qualifications
* mba or similar.
* experience using lean manufacturing methodologies.
* previous experience as project management.
* experience managing department kpis and driving results.
* bachelor's degree in business, engineering, operations, supply chain, transportation or related.
* logistics background from operations environment, preferably from first‐middle mile ops.
* advanced english proficiency (c1+).
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