As we expand our analytics team, we are looking for a dynamic jr analytics consultant with expertise in sap bi, power bi, tableau, and other leading bi tools. This role is focused on providing first-level support, ensuring the reliability, security, and performance of various analytics and business intelligence platforms.
if you have at least two years of experience in bi tools such as sap bw, sap bw/4hana, sap analytics cloud (sac), power bi, and tableau, and are excited about working in a diverse analytics environment, this is the place for you.
our structured onboarding and training program will equip you with the necessary technical and analytical expertise to excel in a fast-paced and evolving analytics landscape.
job responsibilities:
* handle customer requests and incidents related to sap bi services and analytics tools.
* triage and dispatch tickets to relevant teams, working closely with other 2nd and 3rd level support teams.
* resolve support tickets for assigned services, escalate when necessary, and follow up to ensure timely issue resolution.
* document and track issue resolutions, contributing to process documentation to support continuous improvement.
* monitor sap systems and front-end applications daily to ensure smooth operation and quick identification of potential issues.
* take over development tasks within sap implementation projects.
professional skills:
* experience as an advanced sap key-user or as a junior in sap bi and analytics (preferably with modules such as sap bw, bw/4hana, sap analytics cloud (sac), sap hana, and sap data services). Experience with data modeling, reporting, etl processes, and query design is highly valued.
* process chain monitoring and resolution.
* good technical background in sap bi/bw is a plus.
* experience in user management, authorization concepts, and administration.
* bex query design and reporting.
* analytical thinking: ability to perform root-cause analysis for efficient issue resolution.
* problem solving: robust troubleshooting skills and adaptability.
* strong social skills, well-organized, and ready to face challenges.
* ability to work collaboratively in a team and independently in a fast-paced environment, managing multiple tasks with high-quality output.
* customer orientation: strong service mindset with excellent communication skills for technical and non-technical audiences.
* english proficiency: fluent spoken and written english required.
* experience with servicenow or other ticketing tools is a plus.
benefits include medical, dental, and life insurance; savings fund; vacation bonus; christmas bonus; grocery bonus; and annual bonus.
additional perks:
* ptos: vacation days.
* save on commute: paid office parking.
* discount programs: medical-related discounts.
* sponsored events: team social events and christmas dinner.
* sport activities: join colleagues in various sports.
* eat & drink: access to a kitchen stocked with drinks, coffee, and snacks.
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