*what you ´ll do*:- execute daily customer service operations in line with defined slas and standards.- monitor and analyze operational kpis to support performance tracking.- drive process standardization and continuous improvement initiatives.- coordinate with cross-functional and global stakeholders to resolve issues.- support transformation projects and process transitions.*what makes you a good fit*:- strong customer service and operational execution skills in a gbs or shared services environment.- analytical mindset with solid digital skills, including excel and reporting tools (power bi preferred).- experience working with erp and crm systems (sap, salesforce or similar).- ability to collaborate cross-functionally in a regional and global setup.- proactive, structured, and improvement-driven way of working.*some perks of joining henkel*:- flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year- diverse national and international growth opportunities- global wellbeing standards with health and preventive care programs- gender-neutral parental leave for a minimum of 8 weeks- employee share plan with voluntary investment and henkel matching shares- flexible benefits- meal vouchers- savings fund- friday early finish