Job title: claims specialist
about the role
we are seeking a skilled and experienced claims specialist to join our team. As a claims specialist, you will be responsible for handling claims efficiently and effectively, ensuring that our customers receive excellent service and that we maintain our high standards of quality and customer satisfaction.
key responsibilities
* adjust physical damage claims including unreported damage claims.
* negotiate directly with insurance company adjusters, claimants, and third-party claimant representatives upon receipt of critical information.
* discuss accidents, damage, preventability and processes with commercial vehicle operators.
* maintain files for litigation, subrogation, physical damage, liability and workers compensation claims.
* reporting of claims and accidents as necessary.
* be available on-call for nights and weekends for serious accidents and other duties as necessary.
* selects, directs and manages vendor relationships including towing companies, body shops, garage and parking/storage yards to get accurate costs as needed in settlement of claims
* updating and posting payments for repairs.
* order police reports, set-up new claim files, confirmation of loss to insurer & broker
* communicate with the claims team as well as the safety/compliance team (and others as necessary) on any relevant items
requirements
* associates degree in a relevant field, or 2 years of experience in trucking, claims or safety and compliance is preferred.
* advanced knowledge of microsoft outlook and excel
* previous experience in commercial trucking industry
* cip courses preferred
* strong multi-tasking, time-management, customer service, and organizational skills
* ability to maintain a high level of confidentiality
* ability to stay calm in crisis situations
benefits
* we offer competitive career growth, pay package, savings fund, health benefits, food coupons, performance-based bonus, paid time-off, and christmas bonus.