Job opportunity
gather and collaborate with research and feedback to identify detailed needs, processes, business rules, and data flows for the digital model evolution.
main responsibilities
* understand and document internal needs from sales teams, inside sales, service agents, p&it to deploy and evolve the digital model.
* identify and approach local regulations and business rules updates.
* recognize current local tools and practices in place for reference impact and change assessment to design and execute an action plan.
* validate data elements across the journey for optimum data flow.
* document business cases and use-case scenarios.
* design and evolve digital experiences.
key challenges
* identify criticality of model gaps.
* maximize value for customers by prioritizing upgrades in the model.
* effectively identify value-added actions on the journey vs nice-to-have items.
* suggest preliminary priority of evolution items.
* evaluate level of detail needed for operative and tactical domains.
* project time management and follow-up on plan.
required skills and qualifications
* language proficiency in english and spanish; french desired.
* bachelor or master's degree in computer systems, information technologies, business management, commerce, sales, administration.
* at least 5 years of experience in b2b commercial processes and customer experience, crm, digital transformation.
* microsoft office, crm, sap, power bi, miro, jira.
* presentation skills and public speaking, team player, data-driven, change management skills, critical and innovative thinking, research analysis, ux/ui standards, lean and agile methodologies, global perspectives understanding, time management, high commitment.