Customer service representative – eatoneaton's corporate sector division is currently seeking a customer service representative.job summarythe analyst is responsible for supporting customer service, ecommerce, marketing, operations and logistics teams.responsibilities include daily, weekly, and monthly kpi reporting and data analysis, creating weekly and monthly presentations for metric reporting, updating customer service and agent scorecards, c3 administration, requesting new online agent user setups and other ad-hoc tasks as identified and assigned by the manager.analysts are expected to work independently and participate in a team.responsibilitiesinteracts professionally with internal and external contacts.ensures timely data collection, maintenance, and analysis of daily, weekly and monthly customer service reports using sap, excel and power bi.daily customer service related audits, including auditing of sales orders greater than $10k, duplicate order validations, updating of credits for responsible party and reason code, ship-to account validation for dual market customers, pricing validations.maintains the monthly customer service report out powerpoint presentation.maintains monthly customer service and agent scorecards using excel.administers c3 (cooper customer center).responsible for new agent user setups for erp system access (including requesting of c numbers, vpn access and sap access).daily maintenance of orders caught in deferred billing.additional ad hoc assignments as requested by supervisor.qualificationseducation: bachelor degree in business administration, international business, marketing, commercial management or related field from an accredited institution.experience: minimum 2 years in customer service.technical knowledge: advanced pc skills (outlook, word, powerpoint, databases); advanced microsoft excel with formulas and macros; knowledge of crm software and sap or vista; strong written and verbal communication skills.soft skills: detail-oriented; strong analytical and problem solving skills; drive for results; decision-making; collaborative style; championing change; business acumen; personal development; teamwork.we are committed to ensuring equal employment opportunities for job applicants and employees.our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.customer service representative – ppgppg seeks a customer service representative to manage input of customer orders and ensure timely shipment and cost-effective inventory management.responsibilitiestimely and accurate input of customer orders across multiple fulfillment centers, including tracking late orders.review and update a daily priority list, and maintain customer and product files.collaborate with planning, scheduling, production and shipping to ensure on-time shipments and cost-effective inventory management.work with supervisors to resolve issues and implement corrective action plans.provide full backup support for all customer service telephone calls, regardless of region or business segment.understand and follow ppg policies, guidelines, special product requirements and iso guidelines.qualificationsminimum 3+ years in a high-volume, fast-paced, complex customer service environment.strong experience entering high volumes of order data with a low error rate.excellent written, oral, and customer phone communication skills.strong teamwork, interpersonal, organizational, administrative and analytical abilities.ability to work independently and professionally in a team environment.enthusiastic, customer-focused professionalism and excellent attendance.we are committed to ensuring equal employment opportunities for job applicants and employees.our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.customer service representative – tcstcs seeks an individual to serve as the first point of contact for customers across multiple channels, addressing inquiries, resolving issues efficiently, and ensuring a positive experience.key skills requiredminimum 1 year of customer service experience.advanced proficiency in english.ability to appreciate the customer's perspective and show empathy.active listening and ability to handle multiple systems and resources simultaneously.understanding of policies and procedures and communicating them professionally to the customer.ability to manage stressful situations in customer service.person specificationminimum high school diploma.full-time availability.we are committed to ensuring equal employment opportunities for job applicants and employees.our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.customer service representative – ansellansell seeks a customer service representative to manage the order lifecycle process for customers in assigned accounts, ensuring on-time delivery and retention.responsibilitiesanalyze and process orders; respond to customer and field sales inquiries.collaborate with supply chain, finance, marketing and distribution centers to provide a best-in-class experience.document service complaints, identify root causes, and partner with field sales to deliver corrective action.provide technical product expertise and recommend solutions that meet protection needs.qualificationsundergraduate degree preferred (industrial engineering, supply chain management, accounting, business administration).5+ years in customer service; oracle and salesforce/crm experience preferred.strong business knowledge of order-to-cash, analytical problem solving, customer-focused professionalism, emotional maturity, and policy enforcement.excellent communication, organizational, and critical thinking abilities; teamwork and independent work capability.we are committed to ensuring equal employment opportunities for job applicants and employees.our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.customer service representative – packaging labels manufacturerresponsibilitiesact as a communication link between customers and the organization.provide follow-up and attention to customer needs and solutions.search for solutions and anticipate customer and area needs.collaborate with internal departments.requirementsminimum high school diploma.conversational english (essential).ability to manage erp system (desirable).computer and office programming skills.we are committed to ensuring equal employment opportunities for job applicants and employees.our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.sales and customer service – manufacturing industryresponsibilitiescontact and customer service.coordinate orders and delivery dates.invoicing and payment follow-up.attention to board meetings, customer meetings.follow up with quality areas.requirementsintermediate level english.minimum 2 years of experience in customer service/sales, the manufacturing industry.erp management.excel proficiency.driver's license.we are committed to ensuring equal employment opportunities for job applicants and employees.our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.#j-*-ljbffr