Responsibilities
responsible for leading the strategy and execution of change management for the procurement and sales processes as part of a large‑scale digital transformation involving the implementation of sap s/4hana —serving as the primary point of reference for change management in these business areas—and ensuring that the procurement, sourcing, sales, and commercial management teams effectively adopt the new processes, tools, and ways of working resulting from the transformation.
the role works closely with functional leaders in procurement and sales, process owners, and sap teams; translates the impacts of process redesign into concrete adoption plans; manages organizational resistance in areas with a high volume of users and high operational criticality; and ensures that the transition to the new operational models for purchasing, sourcing, supplier management, ordering, and the commercial cycle is carried out without business disruptions.
in addition, the role leads the execution of the change plan for their areas—coordinating superusers and change agents in procurement and sales—designs and implements communication, engagement, and training initiatives tailored by profile and role, and reports progress, risks, and adoption metrics to the program’s change management leader.
required education
bachelor's degree
required technical and professional expertise
* extensive experience in change management, organizational transformation, or process consulting, with proven participation in digital transformation or erp implementation projects in procurement, purchasing, sourcing, supply chain, or commercial areas, and sufficient functional knowledge of these processes to anticipate impacts, manage conversations with business leaders, and design relevant and contextualized change interventions.
* particularly experienced in s/4hana projects covering modules such as mm, sd, ariba, s/4hana sourcing & procurement, or order-to-cash and purchase-to-pay processes, in manufacturing, consumer goods, or high‑volume distribution companies, with exposure to environments with large transaction volumes, multiple business units, and complex commercial structures.
* ability to manage managerial and executive‑level stakeholders in commercial and operations areas.
* ability to move fluidly between strategic thinking and tactical execution.
* strong competencies in facilitation, communication, and leadership of change agent networks in environments with high operational pressure and accelerated transformation.
preferred technical and professional experience
* exposure to ai applications: familiarity with applying ai concepts to business transformation and change management, including leveraging ai‑driven insights to inform strategic decisions.
* behavioral science knowledge: understanding of behavioral science principles and their application in organizational change management, enabling the cultivation of essential leadership qualities and attitudes.
* human-centered design thinking: exposure to human-centered design thinking and its role in developing innovative solutions that prioritize human needs and experiences.
important notice to candidates
ibm does not charge any fees or request any kind of payment from candidates to participate in its recruitment processes. This includes, but is not limited to, application fees, costs for sending documents, or any payment related to the application or interviews. If you receive any request for payment in the name of ibm, we strongly recommend that you do not proceed and report it immediately through the company’s official channels.
other relevant job details
all our positions are eligible for people with disabilities pwd or rehabilitated.
job id:
location: mexico
work arrangement: onsite
area of work: consulting
employment type: regular
contract type: regular
position type: professional
up to 40% or 2 days a week (home on weekends – based on project requirements)
shift: general (daytime)
ibm is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. Ibm is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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